Product Feedback

What is the issue? Some users receive the error message when uploading their Coinbase 1099-DA: “The uploaded PDF does not appear to be a valid 1099-DA document. No proceeds data could be extracted.” This prevents the system from extracting proceeds data from their 1099-DA PDF. What is the workaround? Users can: Ensure they are uploading the original, unedited 1099-DA PDF downloaded directly from their exchange. Try re-downloading the PDF and re-uploading it. If the issue persists, users can manually enter proceeds data, or wait for a fix Keywords: coinbase, 1099 da, pdf parsing, proceeds extraction, invalid status

What is the issue? When attempting to generate Tax Reports from the Taxes page, the loading icon spins indefinitely and the reports do not download. Who is affected? Users attempting to download Tax Reports on the Taxes page. What is the workaround? There is no workaround available. Our team is working on resolving this issue. You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: tax reports, irs forms, download issue, loading icon

What is being requested? Add support for TaxAct forms within the product. Why is this needed? TaxAct forms are currently not available. What can users do now? No workaround available. Users can upvote this request to be notified when forms are available. Keywords: taxact, forms, integration, support

What is the issue? Users with a higher transaction count may see a perpetual hang after clicking “Generate” on Form 8949. Who is affected? Users generating Form 8949 with a high transaction count. Keywords: form 8949, generate, hanging, high transactions, performance

What is the issue? The Guided Tax Flow displays a Binance US 1099-DA in "Waiting for 1099-DA" status even though the user did not receive one. This prevents completion of the flow and stops progress at 51%. Who is affected? Users who ignored their only 2025 taxable transaction (namely, MATIC->POL migration transactions) and did not receive a 1099-DA from Binance US. What is the workaround? Affected users may wait for a fix to complete the guided tax flow. The reported behavior will not prevent tax form generation. Keywords: binance us, 1099-da, guided tax flow, waiting status

What is the issue? Some users receive the error message when uploading their Uphold 1099-DA: “The uploaded PDF does not appear to be a valid 1099-DA document. No proceeds data could be extracted.” This prevents the system from extracting proceeds data from their 1099-DA PDF. What is the workaround? Users can: Ensure they are uploading the original, unedited 1099-DA PDF downloaded directly from their exchange. Try re-downloading the PDF and re-uploading it. If the issue persists, users can manually enter proceeds data, or wait for a fix Keywords: uphold, 1099-DA import error, invalid PDF, no proceeds extracted, tax document upload issue, 1099-DA parsing failure

Bug Report: 2025 Tax Page Shows "Oops! This is unexpected." What is the issue? When trying to access the 2025 tax page, some users encounter an "Oops! This is unexpected." error, and the page never finishes loading. Who is affected? Users with large or complex accounts — such as those with many imported wallets, CSVs, and connected exchanges — may be impacted. What is the workaround? There is currently no reliable workaround. Users experiencing this issue can contact support or upvote to receive an update once it is resolved. Keywords: 2025 tax page error, tax loading issue, "Oops! This is unexpected", complex accounts

What is the issue? When loading the 2025 Taxes page, the app shows the error message “Oops! This is unexpected.” and the page does not load successfully. Who is affected? Users who visit the 2025 Taxes page ( https://www.cointracker.io/tax/2025 ). This has been reproduced for at least one affected user What is the workaround? No reliable workaround at this time. Users can try refreshing the page or coming back later, but the issue may persist until the underlying timeout is resolved. Keywords: taxes page error, oops unexpected, tax/2025, 504 gateway timeout, GraphQL

What is the issue? The Annual Tax Summary table is displaying wallets and exchanges that did not have any taxable gain/loss in 2025. This is a display issue only and does not affect actual tax calculations. Who is affected? Users reviewing their Annual Tax Summary for 2025, particularly those expecting to see only wallets with 2025 activity. What is the workaround? No action is required. The incorrect wallets shown do not impact actual tax calculations. Users can ignore the extra entries in the table while we work on a fix. Keywords: Annual Tax Summary, wallets without transactions, display issue, tax year 2025, irrelevant wallets

What is the issue? When downloading Form 8949, the Statement I – 8949 Part I, Box I section is cut off on the right side. The Gain or (Loss) column is not fully visible. Who is affected? Users attempting to download Form 8949. What is the workaround? No workaround available. Users can upvote this feedback to receive automatic updates once resolved. Keywords: form 8949, pdf export, layout issue, taxes