Inconsistent Currency Display for International Users
complete
Emma - CoinTracker
What is the issue?
Users outside the US are seeing inconsistent pricing across different parts of the product, with conflicting currencies (e.g., CAD, GBP, USD) and fluctuating amounts.
For example, Canadian users see USD on the Plans page but CAD on the Tax page.
UK users have also reported seeing one price in GBP on the dashboard and a higher price after clicking through to checkout.
Who is affected?
Non-US users attempting to upgrade or renew subscriptions — including users in Canada, the UK, and other regions.
What is the workaround?
Users should refer to the
price shown on the final Stripe checkout page
, as this is the actual amount they will be charged.Keywords: currency mismatch, international pricing, GBP, CAD, Stripe checkout, subscription renewal prices
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Sarah R - CoinTracker
Merged in a post:
Asset balance displays incorrect currency units
D
Daffodil Hummingbird
I would like to report a display bug in the Asset Details → Balance section.
The balance value is being labeled as USD for cryptocurrency assets instead of using the asset’s native unit.
For example, my XRP balance is approximately 90,574 XRP, but the Balance screen displays:
90,574.8728 USD
This is incorrect because that number represents the quantity of XRP, not its USD value. The wallet breakdown separately shows the actual USD valuation, confirming the mismatch.
Expected behavior:
Balance: 90,574.8728 XRP
Value: corresponding USD market value
The issue appears to affect other crypto assets as well, where the native asset quantity is incorrectly labeled as USD.
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Sarah R - CoinTracker
Merged in a post:
Asset price graph displays numerical value as dollars but with currency symbol pounds (GBP)
I am in the UK so in my settings have set my base currency to be GBP. When I drill into my portfolio and the asset price of Bitcoin the current value and price is correctly displayed in the left hand corner in GBP, but the graph itself displays the value in the dollar amount, even though the currency symbol used in the value is GBP.
For example, top left price value would read £47K but the graph value would show as £62K.
This means that the graph value is actually in dollars (when i want it to be GBP) but showing with the GBP currency symbol when its actually in dollars.
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Emma - CoinTracker
updated the status to
complete
This issue is resolved.
Emma - CoinTracker
updated the status to
acknowledged