Product Feedback

What is the issue? Some users have reported that their Songbird and Flare wallets are failing to sync. Re-syncing or re-importing the wallet does not fix the issue. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: Wallets page, songbird, flare, failed to sync, flare wallets, songbird wallets, wallet issue, can't sync wallet, syncing issue

What is the issue? Some users have reported that the vault wallets associated with their Coinbase accounts are not appearing. This can cause transfers between the vault to be categorized as Send and Receive transactions. Who is impacted? Users who use vault wallets with Coinbase How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. We are working with the Coinbase team to get that information ingested. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: Wallets page, Coinbase, Coinbase Vault, balance, wrong number, transfer to vault, portfolio issue, balance

What is the issue? Binance, Not Binance US Some users have reported missing historical transactions with their Binance sync. Binance API only pulls ~3 years back. This can cause a balance difference for the Binance connection and lost tracking of historical transactions. Who is impacted? Binance users with historical transactions from ~3 years back What is the workaround? Users can add their missing transactions manually, or import a CSV file of the missing Binance transactions. CoinTracker supports the native CSV export from Binance. You can also 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: Binance, Binance missing transactions, Binance balance difference, $0 cost basis, zero cost basis, portfolio page, performance page, unrealized return, gain loss, Binance historical transactions

What is the issue? Some users have reported that the balance displaying for their SEI wallet is zero, despite having an existing balance. This does not affect tax calculations as the transactions within those wallets are still ingested. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: Wallets page, portfolio balance, wrong number, wrong balance, portfolio issue, wrong SEI balance, wrong reported SEI balance, zero SEI balance

What is the issue? Some users have reported a balance difference with Gemini and this due to Stake and Earn transactions not being ingested. Because of this, users may see transactions suggesting for review. Who is affected? Users who engage in Stake and Earn activity within Gemini. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: Wallets page, portfolio balance, wrong number, wrong balance, Gemini issue, wrong Gemini balance, staking transactions, Gemini, earn transactions, Gemini Earn

Currently all robinhood wallets can't sync properly, many transactions not recognized as trades and just showing recieve/send eth that causing insufficient quantity erros across all wallets. Re-Import doesn't help as well as fully remove/add wallet.

Desired functionality: Add a direct integration with Neverless. Automatically sync transactions and account data. Currently, users can only import Neverless data manually via CSV. Customer benefits: Automatic, up-to-date data import. No need for manual CSV exports/uploads. Reduces missing or outdated transaction data. Saves time and improves the overall user experience.

What is the issue? Some users have reported a balance difference with Kraken and this largely due to specific margin transactions not being ingested. Who is affected? Users who engage in margin activity within Kraken. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: Wallets page, portfolio balance, wrong number, wrong balance, Kraken issue, wrong Kraken balance, margin transactions, Kraken

Users Feature Request: Add support for Biykey wallet https://bitkey.world/en-US As a user, what can I do? If Bitkey provides an xPub, zPub or yPub wallet address users can add those directly to CoinTracker here. You can upvote this feedback post to indicate you would like this feature added! The post status will be changed to Complete should we pursue this feature. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your feedback and cooperation as we work to enhance your CoinTracker experience! Keyword: BTC, Bitcoin, Bitkey

What is the issue? DEX transactions made via Coinbase are not being imported when using Coinbase's API sync. This results in incomplete transaction histories. Who is affected? Users who perform DEX transactions on Coinbase and rely on the Coinbase API integration for automatic syncing. What is the workaround? As a temporary workaround, DEX transactions can be added manually via CSV import: How to Add Coinbase DEX Transactions to CoinTracker Note: A permanent API-level fix is being tracked internally. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Keywords: Coinbase DEX sync, API sync missing swaps, token swap not syncing, Coinbase CSV import, DEX transactions not showing