Wallet Stuck In Deleting State without any frozen transactions in active tax period
in progress/beta
M
Michael B
What is the issue?
When a user deletes a wallet it enters a stuck deleting state and does not complete removal. User does not have any frozen transactions for the active tax period.
Who is affected?
Some users attempting to delete a wallet without any frozen transactions in active period, however may have prior transactions from previous tax years frozen.
What is the workaround?
No workaround available.
Keywords: delete wallet, deletion state, wallet removal, datadog logs, wallet sync
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Nautical blue Galliform
This is happening to me too. The craziest part about this is that the wallets added that need to be removed actually belong to my wife's ex boss, who gifted NFTs to employees several years ago. They were included in the sync to my account.
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Orange Kingfisher
Same issue here. Unable to delete after multiple tries. The wallet import was new (after previous years were frozen), and no transactions from previous years made it in so it's not due to having frozen transactions. Unclear why it won't let me delete.
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Zircon blue Blackbird
I am also having issues. Won't delete after multiple tries and waiting 16+ hours. Makes it difficult to use this for tax filings. I may have to switch to another service even though I like CoinTracker if it can't be resolved soon
This post was marked as
in progress/beta
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Novel Antelope
Concur. I have multiple wallets that I'm attempting to delete. They are stuck in delete state.
Sarah T. - CoinTracker
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acknowledged
N
Nautical blue Galliform
Sarah T. - CoinTracker when will we see this issue addressed?