Some users who deleted their CoinTracker account are unable to create a new account with the same email. Sign-up fails with "Fail to sign up. Check your email for more context." and no email arrives. Signing in with Coinbase or Google may also fail with "An account with this email already exists."

Users who deleted their CoinTracker account and are trying to sign up again with the same email.

Contact our support team and we can help you create your new account.

You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change.