It has been reported that some users signing into the CoinTracker mobile app with an existing account are shown the new-account setup screens instead of their existing portfolio. When they reach the "Which country are you in?" step and try to save, they see an error saying the home country cannot be updated, and they can't move past that screen.

This appears to happen because accounts with frozen tax years can't change country or currency settings.

Mobile app users with frozen tax years who are sent to the new-account setup screens when signing in to an existing account.

You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change.

mobile app, iOS, Android, onboarding, stuck on country screen, cannot update home country, frozen tax years, closed period, can't sign in mobile, existing account, setup loop