Product Feedback

What is the issue? Users have reported seeing a blank module when trying to add any exchange or wallet through the guided tax flow. Adding accounts from the Wallets page is not affected. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: guided tax flow, tax flow, blank module, blank screen, add wallet, add exchange, can't add account, connect exchange, empty module

What is the issue? When you import a CoinTracker-format CSV, tags in the Tag (optional) column aren't applied. Every transaction imports as a Send or Receive, even with a valid tag such as margin gain, margin loss, margin fee or staking. No error is shown. Who is affected? Users who import a CoinTracker-format CSV with tags. What is the workaround? No workaround available at this time. You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: CSV import, custom CSV, tag column, column H, margin gain, margin loss, margin fee, staking, wrong category, Derivative report

What is the issue? It's been reported that a Coinbase connection is not completing their initial sync. The account is added successfully but imports zero transactions and zero balances, and the wallet shows "Sync failed (temporary)." How can users provide feedback? You can upvote this forum post to indicate you are also experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: Coinbase, sync failed, sync failed temporary, initial sync, no transactions imported, zero balance, large trade history, rate limit, failed connection, stuck sync

Request to support pricing for the token ANSEM on Hyperliquid. https://app.hyperliquid.xyz/explorer/token/0xa7e941cbc468d48b99dc6002f8f5042b

Request to support pricing for the token PUMP on Hyperliquid. https://app.hyperliquid.xyz/explorer/token/0x544e60f98a36d7b22c0fb5824b84f795

What is the issue? Some users have reported a balance difference with Gemini and this due to Stake and Earn transactions not being ingested. Because of this, users may see transactions suggesting for review. Who is affected? Users who engage in Stake and Earn activity within Gemini. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: Wallets page, portfolio balance, wrong number, wrong balance, Gemini issue, wrong Gemini balance, staking transactions, Gemini, earn transactions, Gemini Earn

ITrustCapital has become a very strong platform to hold and trade crypto on. Integration their Premium Custody and IRA services would be super helpful.

What is being requested? Display token amounts that exceed 20 digits in the integer portion in the UI instead of replacing the value with an infinity (∞) symbol. Why is this needed? Token amounts that exceed 20 digits in the integer portion currently display an ∞ symbol in the interface, preventing the exact amount from being viewed. What can users do now? Users can download the Transactions CSV or view on-chain data to see amounts sent or received. Users can upvote this post to show they’d like this feature added. Keywords: token display, large numbers, ui formatting, balances, transactions

The integration to upload the completed CoinTracker.com crypto tax filing with H&R Block online does not work. H&R block complains that the data is in error and requests manual input. Both H&R Block Online and CoinTracker.com boast about this integrated feature, but it is not working. Is this an undiscovered bug? Is the interface down? Are the systems taking a nap? I only have 12 days left to file. I would prefer not to enter this data manually. Please fix it!

How does CoinTracker deal with a data feed sync from an exchange that supports both crypto and stock market securities. For instance, my feed includes where the 2X EFT called XRPT. Seems to not handle this. Likewise, TastyTrade is another equity, option and futures exchange that also deals in a limited way with cryptocurrencies. They aren't even on your integration list, but would have to deal with a mixture of in a data feed scenario.